Cancellation, Return & Refund Policy
We want you to be glad you chose Blushene. If something is not right, this policy explains how to cancel, return, or seek a refund.
Cancelling an order
You may cancel an order at no cost any time before it is dispatched by writing to info@blushene.com with your order number. Once a parcel has left the atelier it can no longer be cancelled, but it can be returned under the terms below.
Returns
Fragrance is personal, so a sealed, unused bottle in its original packaging can be returned within seven days of delivery for a refund or exchange. For reasons of hygiene, opened or used bottles cannot be returned unless they arrived faulty or damaged. To start a return, write to info@blushene.com with your order number and we will guide you through it.
Damaged, faulty, or wrong items
If your order arrives damaged, faulty, or different from what you ordered, contact us within forty-eight hours of delivery with a photograph. We will arrange a replacement or a full refund, including any delivery charge, at no cost to you.
Refunds
Once we receive and inspect a returned item, approved refunds are issued to your original payment method, normally within seven to ten working days, depending on your bank or wallet. Online payments are refunded through the same gateway used to pay; cash on delivery and bank-transfer orders are refunded by bank transfer to an account you nominate. Delivery charges are refunded only where the return is due to our error.
How to reach us
For anything to do with a cancellation, return, or refund, write to info@blushene.com or call 03390150388. We respond promptly and will always try to make it right.